Support & help

Getting help

However you like to work, there's a way to reach us. You can open live chat right inside Gromore, search these docs for a quick answer, or email the team directly.

Whichever you choose, a real person is on the other end. If something looks off with tracking, analytics, billing, or a payout, don't guess — reach out and we'll help you sort it.

In-app live chat

The fastest way to get help is the Support option inside the app. It opens a chat window where you can describe what's happening and get a reply without leaving your workspace.

This is the best channel for quick questions and anything you can point to on screen.

1. 1Open the Support option in the app to launch the chat.
2. 2Type your question and send it — include the account, campaign, or page involved so we can help faster.
3. 3Watch for the reply in the chat window; if you step away, we'll follow up by email so nothing gets lost.

Browse these docs

These docs cover the whole product — tracking accounts and videos, reading analytics, running creator campaigns, recording payouts, managing your team, and billing. If you're setting something up for the first time, there's usually an article that walks you through it.

Use the search to jump straight to a topic. Many questions are answered here in a minute or two, no waiting required.

Email support@gromore.io

For anything longer, account-specific, or that needs a file attached, email support@gromore.io. Replies from the in-app chat also route here, so you'll never miss a follow-up.

To help us move faster, include the workspace name and the account, campaign, or page you're asking about, plus a screenshot if something looks wrong. The more context you share, the quicker we can get you back on track.